Must Landlord Give Reason for Rejecting Applicant?

by Chris on March 3, 2014

Q: Is a landlord required to give a reason for declining an application? If so, a list of legally acceptable reasons would be good to know– TVS Landlord

Unfortunately, there is no catch-all list of legitimate reasons for rejecting a rental applicant, but there is a general rule: landlords can reject tenants who are not qualified.

tenant screeningA landlord does not have to provide a reason for rejecting every applicant. They do have to notify an applicant, however, if the rejection is based in any way on information obtained from consumer information, like credit reports.

In that case, the landlord is required to tell the applicant that any adverse action — rejection or changes to the rental terms — was based upon negative information found in those records.

Many landlords believe that the best policy is saying nothing to applicants who are rejected based on information other than that found in tenant screening reports. That way, the tenant is less likely to attempt to counter the decision. There is a minor risk, though, that this silence will anger an applicant or raise suspicion about the landlord’s motives. Imagination takes over, and allegations can follow.

Should you decide to offer a reason for the rejection, be honest, and make sure it is clearly related to the tenant’s qualifications, namely the ability to afford the rent, to take care of the rental property, or the likelihood this applicant will cause problems like disturbances or excessive complaints.

Within that scope, there are many cogent reasons for rejecting an applicant, including insufficient income, pets, too may cars, or the refusal to refrain from smoking. Other common reasons include belligerent or overly-demanding attitude, too many occupants, or the unwillingness to agree to your preferred term for the lease.

When rejecting an applicant, landlords always run the risk of an accusation of human rights violations. The only way to avoid such a charge is to avoid rejecting applicants for illegal reasons.

While some forms of discrimination are obvious, more subtle forms are harder to identify. Two common practices that give rise to discrimination claims are looking for tenants who are just like you, rejecting those who are not, and visualizing the “ideal” tenant for the property — like young, unmarried professionals — and rejecting all other qualified applicants.

For instance, one landlord attempted to fill a vacancy for her single family rental property by selecting only strong-looking men, because she did not want to deal with snow removal. When an otherwise qualified woman applied, the landlord presumed the applicant would not be able to shovel snow, and the woman was rejected. The landlord faced legal action over this discriminatory policy. The same result would have occurred if the landlord rejected a tenant with a disability who was unable to shovel snow. By focusing on her ideal tenant, she created an unnecessary policy that many otherwise qualified applicants would not be able to meet.

One way to reduce the number of rejections you have to field is to prequalify applicants before you offer a tour of the property. Start with a detailed rental ad that discourages those who can’t qualify. Make sure applicants know they will be screened. When an unqualified applicant is eliminated before he or she has invested much time into the search, the person will be less likely to anguish over the rejection.

Creating and following a tenant screening policy that focuses on each applicant’s qualifications, treating everyone the same, is the best way to avoid the risk of rejecting applicants for the wrong reasons. It also makes good business sense because it speeds up the screening process, allowing a landlord to fill vacancies quickly and efficiently.

Finally, sugar-coating the rejection by making up reasons often makes the situation worse. For instance, a false statement that the property is rented while the vacancy is still being advertised is very easy to expose, leaving the rejected applicant to ponder whether there was an ulterior motive. It would have been better to have said nothing.

This post is provided by Tenant Verification Service, Inc., helping landlords reduce the risks of renting with fraud prevention tools that include Tenant Screening, Tenant Background Checks, (U.S. and Canada), as well as Criminal Background Checks, and Eviction Reports (U.S. only).

Click Here to Receive Landlord Credit Reports.

Disclaimer: The information provided in this post in not intended to be construed as legal advice, nor should it be considered a substitute for obtaining individual legal counsel or consulting your local, state, federal or provincial tenancy laws.

{ 1 comment… read it below or add one }

Lewis March 4, 2014 at 12:34 pm

Sometimes you have had an overwhelming response and have taken in a lot of applications so you need time to process them. other times you promised to show the unit to someone from out of town who can’t get in to see it until next week. then there are times when you already had started processing someone else’s application beforehand and you are still waiting on a 3rd party to respond. sometimes you chose someone else because you got a lot of great applicants but could only pick one.

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