Investigation Underway to Address Delays at Ontario’s Landlord and Tenant Board

by Chris on February 3, 2020

After a spike in complaints over serious delays at the Ontario Landlord and Tenant Board, Ontario’s Ombudsman announced an investigation to address the problem.

According to Ombudsman Paul Dubé, complaints about long wait times in obtaining hearings and decisions by the Board have increased.

Last fiscal year, of the 200 complaints received, 160 centered on delays. This fiscal year, the office already has received 110 similar complaints, including 43 this past month.

Mr. Dubé cited the “very real human impact” of these delays when announcing an investigation. “For example, when a landlord whose family relies on the rental income of a property has to go without that money for months before the LTB even schedules a hearing,” he says.

It is no secret that Ontario’s Landlord and Tenant Board is experiencing significant backlog. The LTB itself flagged the problem with an announcement on its website. News agencies have carried stories of landlords waiting months to get a hearing in cases where the tenants haven’t been paying rent or have damaged the rental property. One of the most recent examples is a Windsor landlord who was granted an eviction in November, but had to wait more than eight weeks to receive the executed order to pass on to the sheriff.

The LTB’s website attributes these delays in part to a lack of adjudicators, an issue it is attempting to remedy by extending terms for existing adjudicators and training new recruits. But that may be only part of the problem. The most recent Tribunals Ontario report notes that the LTB has not met its own service goals since 2017.

The Ombudsman is an independent, impartial officer of the Ontario Legislature. He does not overturn decisions of elected officials or set public policy, but can make recommendations to ensure administrative fairness, transparency, and accountability. Those recommendations are likely to be accepted.

According to Mr. Dubé, the investigation will center on what steps the government is taking to address the backlog and will go beyond the lack of adjudicators to consider other factors such as legislation, training, funding, and technology. He is confident that his office will be able to apply its expertise in streamlining bureaucracies like the LTB.

Landlords who wish to weigh in or anyone with relevant information is encouraged to contact the Ombudsman’s Office by filing an online complaint form at, or by calling 1-800-263-1830.

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Disclaimer: The information provided in this post is not intended to be construed as legal advice, nor should it be considered a substitute for obtaining individual legal counsel or consulting your local, state, federal or provincial tenancy laws.

{ 1 comment… read it below or add one }

Andrew February 4, 2020 at 7:38 am

Recently I read from reliable sources (a paralegal and the president of a large ontario landlord group), that a standard eviction in Ontario can now take 12 months!!!!!!!! Yes you read that correctly……..a year!!!!!!!

As a landlord for over 3 decades in ontario, I believe the provincial govt has created this back log on purpose. Here is why:

If evictions were fair and expeditious, tenants who violated the residential tenanacies act would be evicted quickly. This would increase the number of evicted tenants, but draw negative publicity to the governing party.

If tenants are evicted more easily, eventually they will have to rely on public social housing as private landlords will learn of the problem tenants and not rent to them. This increases the required number of social housing units (and costs). Social housing is a provincial and municipal responsibility (cost).

The current provincial govt in ontario is conservative. When mike harris (conservative) was elected years ago in ontario, he immediately downloaded social housing on to the city of toronto. He did not want the cost or headaches. By creating massive delays at the LTB, the housing of tenants is essentially being downloaded on to private landlords as they are forced to house problematic tenants while waiting for lengthy delayed hearings.

Landlords are easy targets politically. We are portrayed as rich, evil and selfish people. This allows politicians to abuse us with little to no recourse. The perception is…..”Who cares if landlords have to wait a little longer to collect their rent money and a few tenants get free rent for a month or two….landlords are bad people with lots and lots of money they got for doing nothing.”

Over the 30 years I have been a small landlord in ontario, I have watched landlord rights continuously decline. I dont expect it to get better. If you doubt this….look to left leaning states in the US and review their rental policies.

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